How to Fix Netflix Error Code UI-800-3 (2023)

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Several streaming devices, including Amazon Fire TV, Roku Tv, Blu-ray players, smart Tv, and game consoles, are connected to this Netflix error. If Netflix crashes, you might see the following message on your screen: “A problem has occurred with Netflix. We’ll try again in X seconds. the code UI-800-3.” The Netflix error code UI-800-3 typically signifies that the device’s Netflix app isn’t functioning properly. The app’s cached data, for instance, could be damaged. We might not always have a positive streaming experience when using Netflix.

On occasion, unexpected error messages that appear on the screen prevent us from accessing content. The error message will read, “Netflix has encountered an error.” we’ll try again in seconds. Your Netflix information needs to be updated; code: ui-800-3. The Netflix app data can be reset, or the cache data can be cleared, to quickly fix the issue. The Netflix error code ui-800-3 appears when there is a hardware problem with your streaming device or when the cached data needs to be updated. The type of error you experience while using Netflix will depend on the code.

Ways to Fix Netflix Error Code UI-800-3

Restart Your Streaming Service

In some circumstances, restarting your streaming device will solve the issue. For this, you must completely shut down your device for a few minutes, then restart it. We’ll try the next procedure.

  • Shut down the streaming service.
  • Unplug both the streaming service and the TV from power.
  • Wait a few minutes.
  • Plug in both the streaming service and the TV.
  • Turn on the TV.
  • Sign Out or Reset the Settings

    Depending on your streaming device, follow these steps. Before moving on to the next step, make sure you have tried the option to reset all the settings on your streaming device if it does not allow you to sign out. However, if your streaming service does permit you to sign out, adhere to the steps listed below.

  • Go to
  • Go to the Settings option and select “Sign out of all devices”.
  • Sign into the device again to see if it works.
  • Clear The Netflix App Cache

    When you power cycle some devices, they automatically clear their device cache. After attempting the first suggested solution, if you are using one of those devices, your cache will be automatically cleared. However, try to adhere to these steps if your device does allow you to delete your cache.

    For Amazon Fire TV or Fire TV Stick try

  • Press the Home button on the Fire TV remote control.
  • Select Settings.
  • Select Manage installed applications.
  • Select the Netflix application.
  • Select Erase data.
  • Select Erase data a second time.
  • Select Clear cache.
  • Unplug your Fire TV device for a few minutes.
  • Reconnect the Fire Tv device.
  • For a ROKU device

  • Press the Home button on the remote control five times.
  • Press the up arrow button once.
  • Press the fast-forward button twice.
  • Press the fast-forward button twice.
  • Roku will restart.
  • Reinstall Your Netflix App

    If the issue still exists, the Netflix app itself should be to blame. If you are using a device that does not allow the app to be uninstalled, you will not be able to reinstall it. Reinstalling the app, if the device permits it, could resolve your issue.

  • Press the Menu button on the device.
  • Select from .
  • Click the Uninstall button to uninstall the application.
  • Reset the Netflix App from the Error Message

    A temporary bug in the app’s modules may cause a user to experience the UI 800 3 error on the Netflix app if the app is unable to load the necessary modules into the device’s memory. In this case, resetting the Netflix app via the error message might fix the issue.

  • Launch the Netflix app and when you see the Netflix error message, open “Advanced”.
  • Then find the option to reset Netflix (near the bottom) and click on it.
  • Once the reset is complete, restart the app and see if the UI error is resolved.
  • If not, go to “Advanced” again on the error message screen and click “Logout”.
  • Then log into Netflix and check to see if the UI 800 3 error has been resolved.
  • Perform a Cold Restart of the Networking Equipment

    The Netflix app may encounter the UI error 800-3 because it is unable to connect to its servers due to a brief communication error between the device and Netflix servers. The issue might be resolved in this situation by performing a cold restart of the networking hardware (router, extenders, etc.).

  • Turn off the router and unplug the power cable from the power source.
  • Wait 5 minutes, then turn the router back on and plug the power cable back in.
  • Then launch the Netflix app and check to see if it is working properly.
  • If it is not working properly, turn off the router, TV, Roku device, or other streaming device (if in use).
  • Next, unplug the power cables of these devices from the power source and wait 5 minutes.
  • Now plug the power cables back into the devices and the router’s power supply.
  • Once the router is properly powered on, turn on the TV and the streaming device.
  • Start Netflix and verify that the UI 800-3 error is cleared.
  • Change the Screen Resolution of the Device

    If there is a screen resolution mismatch between the streaming device (like Roku) and TV, then that may trigger the UI 800 3 error on Netflix as the app fails to output content at the required screen resolution. In this case, changing the screen resolution may clear the error. For illustration, we will discuss the process for a Shield TV.

  • Launch Shield TV Settings and open “Device Preferences”.
  • Now select “Display and Sound” and open “Resolution”.
  • Then set the “Screen Resolution” to 1080p, launch Netflix, and check to see if it is working properly.
  • If it does not work, see if disabling “Surround Sound” in the “Display and Sound” option on the Shield TV eliminates the error.
  • Final Words

    That’s it with our article on how to Fix Netflix Error Code UI-800-3. Users of Netflix appear to be experiencing a few errors when crashing or streaming content. Now, unfortunate users may encounter the error message “Netflix has encountered an error” whenever Netflix crashes for any reason.Numerous affected Netflix users have reported experiencing this error on almost all devices, including the Xbox 360, Xbox One app, PS4, PS5, Roku, set-top box, Amazon Fire TV/Stick, and Nintendo switch. Your device’s cache or temporary files need to be refreshed if you receive the Error Code UI-800-3, according to the official Netflix website. Yes! An older or corrupted temporary file or cache of the system may occasionally be the cause of a number of problems.

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    Thomas Mohr

    Thomas Mohr is a self-described "enthusiastic technical writer" who comes from a background in technology. He enjoys learning about new Apple devices and accessories, conducting research on them, and assisting readers in making sense of complex technology. His weekend plans include studying and watching a tonne of anime all at once.

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